Regulations

The following procedures simplify the booking process

• Preferably, all bookings should be via email – reservations@thecrown.co.za, or text message to 082 855 8522
• Please ensure that you supply your name and surname, cell number as well as the dates you wish to book; check-in and check-out
• Also state whether you want to book a double room (sleeping two) or a single room (sleeping one)

Once you have booked, you should receive a responding email with your pro forma; a 50% deposit is required to confirm the booking.  Banking details will be supplied.

Please note, accommodation is payable in advance.  Should there be an outstanding amount, it must be settled on date of arrival.

• If not pre-paid, payment is strictly cash upon arrival, or EFT prior to arrival; credit cards and debit cards are accepted. Sorry, no cheques.
• If bookings are done through a travel agency, a valid voucher or official order is required prior to check-in.

Of course there are a few things you would like to know, and then there are a few matters we would like to bring under your attention so that you are not inconvenienced at all during your stay at The Crown.

We have card facilities, but only Master and Visa.

We are a Smoke Free Guesthouse, but we have sympathy, only a little though, with smokers. We allow smoking in the garden, as long as the birds don’t suffer. However, our rooms, bathrooms and other buildings have a strict no-smoking policy. Should the room smell of smoke, a R1 000.00 valet fee will be charged.

We do dinners, but it has to be booked no later than 15h00 on your date of arrival. Dinners are served in our dining room from 7h00 to 20h30.  We do not take food to the rooms.  If you want your food to be served in the room, we need notification no later than 16h30.

For early travellers, a breakfast hamper can be arranged on the previous day, no later than 16h00.

Breakfast is served from 7h00 – 9h00 weekdays and 7h30 to 9h30 on weekends and public holidays.  Special arrangements can be made, provided it is done the previous day before 17h00.

Please take notice of the check-in and check-out arrangements:

• Check-in time from 14h00 to 22h00
• Late arrivals should be arranged and will be charged for
• Checkout time strictly 10h00
• Late checkout before 13h00 – R150.00 per room
• Late checkout after 13h00 – the full room rate applies. [Late check-outs only by prior arrangement]
• Free Secure Parking
• Laundry Services available upon request

Where cancellation occurs:

• within 24 hours of the actual making of the booking – a 10% cancellation fee might be charged
• on date of arrival or during the stay – the full payment due for the entire booking may be retained
• 0 – 7 days before arrival or in case of no show – the full amount paid may be retained

Cancellations should be in writing.